Review Details

I wanted to have my AC looked at in my 1996 Suburban. I was advised to leave my vehicle for 2 days just for a diagnostic of the problem, potentially longer for a repair. 2 days just for a diagnostic is unacceptable. My tires were not rotated during my oil change. I brought that to my advisors attention. She pulled my SUV back around to the mechanics. 5 min later she pulled back around to tell me that they didn't rotate them because I have a suspension issue. That's understandable but I wish that was brought to my attention before I noticed that my tires weren't rotated myself. Last but not lease. The total amount that was emailed to me did not match the total that was told to me at check out. My email stated a total of 107.73. At check out, the new price was 125. I brought this to my advisors attention, without any explanation of the price difference, she changed my total to the lowest price. I felt like someone was trying to take advantage of me. My Suburban has always been serviced at a Chevrolet dealership and I would like to keep it that way. It's extremely disappointing to have this experience at my local dealership. I hope someone truly reads this and start to provide better customer service. The people and waiting area are nice though.