Confirmed Service Customer
The customer service representative we were initially assigned, (Patrick Duffey) was beyond terrible. The Tekion app they send you to track the vehicle progress needs some work as well. From the minute your information is entered, it shows your vehicle as being worked on. It's actually sitting untouched in the parking lot. It would be much more helpful and efficient if it was more like discount tires service tracker. It displays the actual service status of the vehicle. The tech's themselves did a great job found the issue right away. Then other customer service representative Mary Jimenez we dealt with when we picked up the vehicle was fantastic.
Dennis B.
Santee,
CA
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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