Confirmed Service Customer
The Service Department at Bob Stall could use some customer service training. When I arrived I waited almost 20 minutes before someone checked me in. And when I dropped my truck off I asked them to call me at the end of the day to give me a status of my truck repair and no one called until I had to call and ask after trying to get a hold of Ruth. Work I had done was warranty work and when I arrived to pick it up it seemed like receipts where mixed up cause service technician Ruth said you owe us 100.00 then when I said it was warranty work she said oh yeah your right.
Shannon T.
Spring Valley,
CA
![2018 Chevrolet Colorado 1GCGSDENXJ1307045](https://inv.assets.ansira.net/evox/color_0640_032/12236/12236_cc0640_032_9V5.jpg)
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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