Review Details

I took my car in to get serviced for a part that was under warranty. They had it for almost 2 weeks bc they were waiting on parts (which is understandable). So they fixed the problem and 2 days after i got my car a service light came on on my dashboard so i had to return my car back and they said another part needed to be replaced as a result of the other parts that went bad that has already been fixed. So i took my car back and got it back again after 2 days. Then again a few days after getting my car back the second time my check engine light comes on while we’re driving to big bear (thankfully we were already up the mountain!) and my car was overheating. Come to find out the coolant hose was disconnected and all the coolant had leaked everywhere. So we had the hose connected and added a ton more coolant. Then again on our way back home from big bear a few days later my car episode start after we stopped to get a bite to eat. Turns out another wire was disconnected that caused my battery to die. Thankfully we were again close to a shop that took care of it. When i took my car back for the 3rd time Pam the service rep was helping me with my car was very rude, disrespectful and took no accountability for what they did to my car. She didn’t even apologize once. She didn’t offer me a car and wanted me to just wait hours for my car to be ready when it was their fault that i needed to even bring my car back. We were majorly inconvenienced and not only did she not go out of her way to help me… she was rude and lacked the professionalism required for this type of job. After this experience… i episode never feel comfortable leaving my car in the hands of this dealer esp with their lack of quality control and customer service.