Review Details

If it wasn't for the relationship of trust my service adviser, Rose Wells, and I have developed, I would not return to Bob Stall Chevrolet for service. I think the dealership should vett their mechanics better to ensure that their "work ethic" values the importance of doing auto services professionally and to the standards of the industry. Whatever they do can affect the safety of the owners and function of the car. I want to be assured that when I pay for a service, it will be done properly, completely, and professionally. Again, to no fault of my advisor, but of the hiring manager and supervisory staff, to continuously monitor and keep the quality of the mechanics' work in check. Jobs are hard to come by these days so if an employee doesn't feel up to doing his or her job properly, let them find work elsewhere. But the quality control is the responsibility of the employer. I hope management will have a stand-up talk with all the employees and remind them that none of their jobs are secure if they don't do them well and with the right work ethic and professionalism.