Confirmed Service Customer
"My recent experience at your service center was extremely disappointing. My scheduled oil change took nearly three hours, during which I received no updates on the delay. This significantly undermines the purpose of making an appointment. Furthermore, I was quoted almost $200 for cabin and engine filter replacements, a task easily completed in minutes. This price seems excessively high. When I inquired about potential recalls on my truck, a staff member walked away without responding. I am deeply dissatisfied with the overall service I received."
Michael S.
ALPINE,
CA
Business Response
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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