Confirmed Service Customer
Your scheduling system is not working. This is the second time that i have had to wait for over 2 hours to have my oil changed. This past time that i had it changed it took 2hrs and 20 minutes. I will not be bringing my truck back to have the oil changed. In talking to othe folks that get their oil changed this has been going on for over a year. Bob Stall needs to look into this before you will not need an oil change department.
Michael B.
El Cajon,
CA
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Excellent and courteous service. Minimal wait and Mary was fantastic!