Review Details

I took our 2023 Bolt in for the 7500 mile inspection and tire rotation that the manual recommends. Everything seemed routine until the customer contact representative informed me that the work was complete. He asked me to sign ���a form��� in one hand as he retained the customer���s report of service in the other. The form turned out to be authorization for the work that had been completed and a waiver of warrantee for the materials used. I objected and declined to sign. He spoke with his supervisor who came to talk to me. She explained that this was simply internal documentation and that I already had authorized the work when I had signed the customer contact representative���s tablet. I perceived that neither employee was concerned that my message was that the actual communication was after-the-fact and that I did not have an opportunity for informed consent. I briefly scanned the customer���s report and asked the customer contact representative whether the tread depth measurements on the tires were taken before or after the rotation. He stated that they were taken before. This seemed odd since the tread depth measurements for the front tires were greater than for the rear tires. I asked him to confirm that the Bolt is a front wheel drive vehicle and he did so. I pointed out that the tread on the drive wheels wears more than on the passive wheels. He insisted that the readings were taken before the rotation and that tire wear is a function of driving style. He referred to the service as an ���oil change��� repeatedly until I asked him to clarify. The customer contact representative sagely advised me that the tire wear measurements indicate that I should start thinking about new tires. I pointed out to him that this is a nearly new car with slightly more than 7500 miles on the odometer. He reiterated his assertion. I asked how often I should return for this service. He replied that a sticker that had been placed on the windshield suggests that I should return in 5000 miles. I asked how much that would cost. He estimated $75. I choked. I perceived that the service had been little more than a tire rotation and measurement of wear on brake pads and tires. My tire vendor performs tire rotations at 5000 mile intervals at no charge. My mechanical shop checks brake pad wear at no charge in the course of other work. I left with the impression that I had dealt with service personnel who have little product knowledge. My enduring perception is that I should not depend on the dealership for maintenance and repair. I visited my tire vendor on the way home. A customer service representative confirmed that the dealership���s tread depth measurements on the report did not make sense as before-rotation values. He measured the tread depth on my tires and estimated that they will be safe and serviceable for another 10000 to 15000 miles. We shook hands and agreed to discuss the matter when my odometer reads 17500 miles. We are quite pleased with our Chevrolet Bolt. It has exceeded our expectations. General Motors has done well to produce a car in South Korea that is so well-adapted to our needs in southern California. Dealer support is another matter entirely. My experience with the service department was a disappointment.