Confirmed Service Customer
Scheduled appointment, got to scheduled service then turned away because there���s was only ���two techs��� available and since my truck is diesel, they needed a diesel certified mechanic to change my truck���s oil. Go for second time, told it was going to take 2 hours. 4 hours later after working grave yard is ridiculous. They offered a shuttle ride but would first stop would be in the other direction with an estimated travel time of an hour. Will definitely try another dealership. Ford offers pick up and delivery of vehicle and at least an Uber from dealership to home and back if needed.
Elmer P.
Chula Vista,
CA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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