Confirmed Service Customer
2 hour job took 6 hours. Service writer did not keep me informed but blamed the scheduler and said they had a bunch of waiters? I was waiting? I had an appointment? The first appointment at 8:00am? Work was completed.
Richard D.
Alpine,
CA
Business Response
It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Rose in service always takes great care of us and our Corvette!
Confirmed Service Customer
I had an early morning appointment so my car was taken for service right away. I had an appointment for an oil change and replace my battery. This was...
Confirmed Service Customer
Pam is great. Her communication is direct, timely, and accurate.
Confirmed Service Customer
Patrick is great, personable, accessible and explains everything very well.