732 Reviews Found
Confirmed Service Customer
Scheduled appointment, got to scheduled service then turned away because there���s was only ���two techs��� available and since my truck is diesel, they needed a diesel certified mechanic to change my truck���s oil. Go for second time, told it was going to take 2 hours. 4 hours later after working grave yard is ridiculous. They offered a shuttle ride but would first stop would be in the other direction with an estimated travel time of an hour. Will definitely try another dealership. Ford offers pick up and delivery of vehicle and at least an Uber from dealership to home and back if needed.
Elmer P.
Chula Vista
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Ease of making appointment. Vehicle done when promised.
Loren P.
LAKESIDE
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Sales Customer
It was a very simple and fast process. Bob Stanley was a really friendly and super clear on explaining every detail of the process, from he's first contact to us with in min of us requesting information to checking back to see how we were doing with our purchase. Really appreciate you Bob, Thank you. Regards Marco Frias and Denise Moreno
Marco F.
Chula Vista
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
From making my service appointment to picking up my car was basically perfect. Thank you
David D.
ENCINITAS
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Efficient service! I will return for future work.
Linzy L.
Bonita
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future!
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Confirmed Sales Customer
Roni was great, very nice person. I didn���t feel rushed and the team accommodated my needs.
Joseph O.
Lakeside
Business Response
Hi, thank you so much for your high rating. We can't wait to see you again, have a great day.
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Confirmed Sales Customer
My experience was great. The discounts that were given on my bew car price were excellent.
Virginia R.
San Diego
Business Response
Hello, we set high expectations for ourselves so it���s gratifying to hear you had a great experience with us. We hope you have a great day!
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Confirmed Service Customer
Oil change appointment at 8:00 AM. Service completed at 10:30 AM. (That's a lot of oil being changed?)
Thomas W.
Alpine
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Confirmed Service Customer
Appt scheduling easy, dropped off and finished in a few hours as promised.
Fenton S.
El Cajon
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Bob Stall Chevrolet and we hope to see you again.
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Confirmed Service Customer
Bob Stall Chevrolet handled my service with courtesy and professionalism.
Rolf T.
JAMUL
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Sales Customer
I looked into the vehicles through social media advertising, and when I selected the model I was interested in, I received a dealer response right away. Mo was very flexible by providing me with an appointment and had the vehicle I wanted at the door. He was very conscious about my budget and he made sure that I got what I needed. More than satisfied with their service.
Laura S.
Chula Vista
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We're looking forward to your next visit with us!
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Confirmed Service Customer
Dropped off my truck for a oil change and it went well quick and easy
Terry G.
San Diego
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
Mr. Shaw & Mr. Watkins did an outstanding job in getting my wife into a vehicle she actually likes. Thanks guys.
Robert B.
San Diego
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Bob Stall Chevrolet and we hope to see you again.
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Confirmed Service Customer
Rose kept me posted on the status of my vehicle while I waited for service to be completed.
Quentin M.
Chula Vista
Business Response
Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Peter, Oswald, and the Manager Ali were very understanding and gave me great service, making me feel like it was a family atmosphere, I'm extremely grateful for the experience they showed me and working to meet my needs as well as selling the Truck to me.
Ronald W.
San Diego
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!
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Confirmed Service Customer
Not sure why it takes almost 3 hours for an oil change if I have an appointment. Very frustrating. The people are nice and the facility is clean and accommodating but too long for an oil change in my opinion.
Lee H.
Ramona
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don���t hesitate to call us if you���d like to discuss anything in greater detail.
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Business Response
Hi, we really appreciate your positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
Service Advisor Rose was excellent, as usual, but there was no shuttle available on the day I dropped off my vehicle, which was a huge inconvenience. Also, I will have to make a follow-up warranty appt; the brand new media screen I purchased and installed at BStall is not working correctly..
Dean W.
EL CAJON
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Sales Customer
Bob stall delership really helpful and friendly got what was looking for good customer service. Scott and the finances was so helpful and friendly.
Milagros Q.
Spring Valley
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.