892 Reviews Found
Confirmed Service Customer
Good service overall, I always enjoy the coffee ☕️ and donuts 🍩 😋
David L.
San Diego
Business Response
It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I was immediately greeted and escorted inside the dealership. I was helped by Kei Kim; she was very helpful and knowledgeable. She even agreed to ride-a-long and listen to the sound that my car was making. Diagnosis was shorter than I expected, and currently the part is being ordered. This is my first Chevrolet, my first appointment, and it was an excellent experience. Thank you, Kei Kim.
Corey-Michael M.
Chula Vista
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
Kind and friendly staff. The waiting area with complimentary coffee was so helpful in getting some work done while I waited for my car to be serviced.
Kimberly N.
Lakeside
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Stall Chevrolet! Thank you again for the great review!
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Confirmed Service Customer
The service contact (Damon) did a great job. Also, I was able to pay via my phone, pretty easy.
Michael L.
EL CAJON
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hello, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Sales Customer
Over the years our family has purchased several vehicles from Bob Stall Chevrolet and it comes down to the customer service and professionalism of the sales team. In particular Oswaldo Mckenzie. There is no other person that we would by a car from. He is the ultimate professional, very easy to work with and no over the top sales pressure that you usually receive from other sales people.
Raymond W.
Lakeside
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
I brought my Equinox in for an oil change. I told Rose at the service desk that I could not leave my car for the whole day. She made sure my car was done quickly and efficiently so I could pick up my grandkids.
Candace S.
LA MESA
Business Response
Wow, we're glad you had such a wonderful experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hello, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bob Stall Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
I was very satisfied with the immediate service to my vehicle.
Patricia J.
SAN DIEGO
Business Response
Thank you so much for taking the time to let us know how satisfied you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
The service was great but the warning regarding future service was concerning as some of the recommendations were not accurate
Laurence S.
SAN DIEGO
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
As always Rose and her technicians took care of me fast. I want to thank the oil change technician for expediting my oil change!
Tom R.
Spring Valley
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Thank you and take care!
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Confirmed Service Customer
Service was fine, nothing special but it also wasn’t bad. Seemed like the oil change and services were good, although the service advisor never called me to tell me that the mechanic couldn’t locate my tire lock key sitting directly next to the jack and tire tool under my back seat so I found out that they didn’t rotate my tires once I read the service document. They did help identify an issue with my truck so I can fix it, most likely wouldn’t have been able to diagnose that on my own. Unfortunately they told me that the part was back ordered so they couldn’t fix it while my truck was there, which was a little weird because they’re in stock on the GMpartscenter website.
Stephen W.
CHULA VISTA
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Confirmed Service Customer
Should NOT take 4 hours for an oil change (I had a 10 am appointment, got out of there at 2 pm). Rose was very nice apologizing for the delay. It wasn't her fault - the management of the Service Department has a lot to be desired. Understand there may be a lack of personnel, but if you don't have enough workers to do the jobs, back off on the amount of jobs you schedule. I'll go to an local garage for my next oil change.
Martin C.
EL CAJON
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
From the start Rosalie Wells greating me checking me in letting me know about the coofee and donut's and keeping me informed about the service was great.I was in and out in about 90 minuet's which is a great testiment of the team. Thank You, Joe
Joseph M.
San Diego
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Mary was Professional and Courteous- The advice given and the timing was right on- I appreciate the effort on my New Truck- Thanks Bob Stall
Brian R.
EL CAJON
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!